F.A.Q
How long will my order take?
Once you have gone via checkout, paid for your order including shipping, you need to allow approx 10 to 14 days for your order to be made then allow time for shipping. If you are in a hurry for stock please email us to see if we can help you.
Why does my order take 10 days to get made?
Pewter - We have over 500+ designs for sale, if we were to stock every casting in large quantity amounts we would just not have the room.
By having stock made to order this allows changes if the customer wants loops/holes added or loops removed. Our pewter craftsmen are very busy filling orders so this time is needed for orders to be made.
Do you offer combined shipping?
Yes! We offer our Australian customers a flat shipping fee (unless you request insurance or express then extra charges need to be added).
How can I contact FIMG if I have a question?
If you need to contact FIMG for any reason, we can be contacted via our contact page Email - We will respond via email within 24 to 48 hours.
Do you have a showroom or "real shop" I can visit?
We have a small gift shop at the Tyabb Art & Craft Village, which we stock a small range of the pewter but our main choice was to go with 24 hour shopping online, it was the best option as being online. We don't have high outlays like (brick & mortar) shops do so we can offer our customers affordable products with no minimum order.
What happens if my order does not arrive?
If you have paid for Insurance/registered Mail and your order has not arrived within acceptable time frame, please contact us via email or phone, give us your order details and contact information. FIMG will then place an enquiry to Australia post on your behalf and will let you know how long it will take to refund or resend a new order.
If you have paid for Express mail and it has not turned up within the express time frame for your area, FIMG will contact Australia Post to trace your order. FIMG will contact you via email or phone to let you know the outcome.
If you have only paid for Normal mail, FIMG are not liable for items lost by Australia post. FIMG will put in a complaint and let Australia post know of the lost order. It will be up to Australia post if they will refund your order total. To make sure you have full cover we highly recommend you choose insurance with your orders.
What happens if I am not happy with my order?
If you are not happy with your order for any reason, FIMG are only to happy too replace or refund for goods that you are not happy with. You will need to contact FIMG by email or phone within 7 days of receiving your order and let us know if you would like a refund or would like to exchange for goods to the same value. You will need to send back your full/part order in the same condition it arrived.
Do you have a catalogue?
We are working on our own catalogue soon
